Client Bumps In The VA Road
March 15, 2011
If you’re a virtual assistant reading this; no matter how long you’ve been in business you’re going to experience bumps in the road with your clients.
The bumps are particularly noticeable in the first few months as you become more familiar with the client.
Here 3 ways to ease those bumps in to mild ruts.
1. Expect it.
If you think you’re going to have clear sailing with every client who walks through your virtual door – you’re dreaming! Expecting some hiccups in the working relationship makes it easier to handle them when they arise.
2. Be prepared.
If you can expect it then you’ll be better prepared to handle it. This doesn’t mean you have to correct everything with a snap of your fingers or that you have to know it all on the spot. Taking a step back, breath and clear your mind to correct or address the issue at hand. Communication with your client regularly is a great way to solve things. And there’s no shame is stating “I don’t know – let me look into it.”
3. Get to know your client.
The more you know your client the better you can handle the issues that arise. Take the time to note details about them. What kind of schedule do they adhere to, what is important to them, what frustrates them, are they micro-managers, are they too laid back, perhaps they’re sticklers for punctuality, maybe they are frequent emailers or callers etc.
Knowing this will help you serve them better and help you deal with the situations that come about.
You may even be able to spot the situation before it pops up.
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